FAQS

Unfortunately, you cannot directly place and order your favorite bag or suitcase in your shopping cart here. We have, however, collected the points of sale. Find a store near you or look at one of the webshops.
Important: Many stores have a selection from our wide collection. It is, therefore, useful to first contact the store to inquire whether your favorite bag or suitcase is available or can be ordered. Keep the article number (and serial name) to hand.

No, as a consumer you cannot order items directly on our website. As a brand, we leave the sale to our retailers. View the points of sale and find a store in your area or look at one of the webshops.
Important: It is useful first to contact the store if your favorite bag or suitcase is available or can be ordered. Keep the article number (and serial name) to hand.

Can't find your favorite item in one of the webshops based on the article number (and serial name) and does the store in the neighborhood not have it in stock? Ask them to contact us and together we can find a possible solution.

On our website, we display the recommended retail price for our items. This is the price that we advise retailers to use. Of course, retailers are free to determine their selling prices themselves, so it may happen that there are (promotional) other prices.

We show the latest and best of our collection on our website. We therefore no longer display articles that we remove from our range in public. It is also possible that the item is (temporarily) sold out and therefore not shown. Are you looking for a specific bag? Please contact our customer service.

Enrico Benetti products are designed and manufactured according to strict quality standards. Is there something wrong with your Enrico Benetti item? There is a two years guarantee on factory faults, such as zippers and stitches, starting on the day of purchase (purchase receipt). Other types of damage due to improper use, wear, and damage by third parties (eg baggage handling at the airport) are not covered by the guarantee. In case of damage within the warranty conditions, please contact the store where you bought your bag or suitcase. Purchased abroad? Please contact our repair department via service@enrico-benetti.nl. Please describe the problem clearly and add photos that show the default. Also, add a photo or copy of the purchase receipt.

The lock differs depending on the suitcase model. Within our collection, we have suitcases with key locks, TSA (number) locks and number locks.

A combination lock of a suitcase is automatically set to the code 000. In order to set a personalized code, the method differs per lock.

TSA combination lock with 3-point lock:
This case closes by means of clips on the three sides of the suitcase. The main closure is provided with a TSA combination lock. This lock is set to code 000 by default. You can personalize this code; set your desired code by following these steps:

• Open the clip with the TSA lock
• Slide the slider to "set"
• Set the desired code by turning the wheels
• Slide the slider back to 'off'

Your personal code has been set. Remember it well, because now your suitcase will only open by entering this personalized code.

TSA combination lock with zipper and push-button:

• Set the three wheels with numbers on the standard code 0-0-0
• Press the button on the top or side of the lock
• The pullers of the zippers pop out of the lock
• Take a pen or other narrow object and press the catch on the side of the lock
• Set the desired code by turning the wheels
• Press the button on the top or side of the lock again until you hear a click.

Your personal code has been set. Remember it well, because now your suitcase will only open by entering this personalized code.

TSA combination lock with zipper and slider:

• Set the wheels of the lock to the standard code 0-0-0
• Slide the button sideways and the pullers of the zippers will pop out of the lock
• Take a pen or other narrow object and push the catch onto the lock
• Set the desired code by turning the wheels
• Slide the button sideways again, the catches will rise.

Your personal code has been set. Remember it well, because now your suitcase will only open by entering this personalized code.

TSA padlock on zipper:

• Set the wheels of the padlock to the standard code 0-0-0
• Press and hold the catch on the lock with a pin or other narrow object
• Set the desired code by turning the wheels
• Release the catch so that it shoots up again

Your personalized code has been set. Remember it well, because now your suitcase will only open by entering this personalized code.
To safely lock your suitcase or travel bag, take the padlock through the eyelets of the pullers of the zippers. Click the lock well and rotate the numeric code on a combination other than your personalized code.

If you do not remember your personal code, you can contact our customer service. Hopefully, we can help you to open the lock again.

This is probably a suitcase with a TSA lock, recognizable by the red shape on the lock, often with the letters TSA around the keyhole. These locks are intended for security personnel at the airport, who can open these locks with a universal key, without damaging the lock. The lock closes like a regular (number) lock.

Because laptop dimensions differ per brand and model due to the laptop casing, we measure the inner dimensions of a laptop compartment. In a laptop compartment of 15 inch you can fit a laptop with an diagonal outer size of 15 inch, this can be different from your screen size. By measuring the outside of your laptop diagonally, you can check whether your laptop fits in the bag.

If you are interested as a retailer to sell the Enrico Benetti collection in your store, you can apply to become a dealer. After submitting this form we will process your application personally. If there are no objections, you will receive a confirmation e-mail and it is possible to create an account and place a digital order immediately. You are also welcome to make an appointment in our showroom in Oud-Beijerland.

Minimum order amount and transport costs for:
Netherlands, Belgium, Germany, Luxembourg

Minimum order amount €100
Delivery surcharge €12.50
For orders over €250, a delivery surcharge of €7.50 applies
For orders above €500, you pay no transport costs.

Minimum order amount and transport costs for:
France, Austria, United Kingdom, Switzerland, Denmark, Hungary, Poland, Iceland

Minimum order amount €250
Delivery surcharge €12.50
For orders above €500 you pay no transport fee.
Export document €40

Minimum order amount and transport costs for:
Italy, Spain, Sweden, Ireland, Slovenia, Slovakia

Minimum order amount €250 
Delivery surcharge €17.50
For orders above €500, you pay no transport fee.
Export document €40

Minimum order amount and transport costs for:
Other EU countries & worldwide

Minimum order amount €250
Delivery surcharge €17,50
For orders above €500, you pay no transport costs.
Export document €40

The delivery time of the order depends on the stock. We strive to send the items that we have in stock within 1 day. Items that are still underway from our supplier may have a longer delivery time. We will inform you about this.

We work on the Enrico Benetti collection throughout the year, so new series come out throughout the year. As soon as they are in stock, they will appear on the website. Twice a year we publish a catalog that is sent by post to our dealers. This contains the newest and best articles from our collection. The Autumn / Winter catalog always comes out in June and the Spring / Summer catalog in late December. The catalogs can also be viewed digitally. Retailers are kept informed of the latest collection with a monthly e-mail newsletter.

Are you a retailer and would you like to receive the latest catalog by mail? Then mail your address to info@enrico-benetti.nl.